--- title: "Ice machines" description: "Viking ice machines: a plumbed appliance with a drain, which is what separates it from the ice maker inside a freezer and explains most of what goes wrong…" url: "https://vikingmiami.support/appliances/ice-machine/" date_modified: "2026-08-21" --- # Ice machines Appliance # Viking ice machines A plumbed appliance with a drain, which is what separates it from the ice maker inside a freezer and explains most of what goes wrong with it. Clear ice up to 65 pounds a day, nugget up to 80, and a bin that holds 26 — so a machine that seems slow is often a machine that is draining badly. - **From $95** diagnostic, credited to the repair - **59** cities and neighborhoods covered - **OEM** parts available on order - **In writing** the price, before anything is opened ## Book a diagnostic visit Your model number and a line about what it is doing is enough to get started. Your details stay private. No spam, ever. The short version ## What this equipment is, for a repair Configurations Clear ice · Nugget ice · Undercounter · Panel ready · With drain pump Access Planned before the visit, not discovered on arrival Parts OEM, available on order Diagnostic From $95, credited to the repair What we do on it ## Repairs we carry out on Viking ice machines Starting figures for this equipment in South Florida. The exact cost is confirmed after an on-site diagnostic — and this is not the whole list of what can go wrong, so call if your problem is not here. - from $195 Ice machine repair Clear ice and nugget ice are made two different ways behind the same panel. Both are plumbed, both drain, and both are working against this city’s water. Water in and water out both checked, because both are required Clear-ice and nugget mechanisms treated as the different machines they are Scale addressed rather than worked around [ What this involves ](https://vikingmiami.support/services/ice-machine-repair/) from $195 ### Ice machine repair Clear ice and nugget ice are made two different ways behind the same panel. Both are plumbed, both drain, and both are working against this city’s water. - Water in and water out both checked, because both are required - Clear-ice and nugget mechanisms treated as the different machines they are - Scale addressed rather than worked around - from $145 Ice machine drain & descale The maintenance visit that keeps the repair visit away. Scale, the drain path and the bin — the three things this water and this climate work on hardest. Cleaning cycle with the agent the maker names Drain path cleared and proved, not just inspected Bin and reservoir sanitized [ What this involves ](https://vikingmiami.support/services/ice-machine-drain-and-descale/) from $145 ### Ice machine drain & descale The maintenance visit that keeps the repair visit away. Scale, the drain path and the bin — the three things this water and this climate work on hardest. - Cleaning cycle with the agent the maker names - Drain path cleared and proved, not just inspected - Bin and reservoir sanitized - from $145 Appliance maintenance One visit that covers the intervals this climate shortens: condensers, filters, descaling, burner ports and the drain paths. It is the visit that keeps the other twenty-six away. Condensers cleaned on every cold appliance in the kitchen Descaling on anything with a water side Burner ports and grill hardware checked before the season [ What this involves ](https://vikingmiami.support/services/appliance-maintenance/) ### Appliance maintenance One visit that covers the intervals this climate shortens: condensers, filters, descaling, burner ports and the drain paths. It is the visit that keeps the other twenty-six away. - Condensers cleaned on every cold appliance in the kitchen - Descaling on anything with a water side - Burner ports and grill hardware checked before the season In more detail ## About Viking ice machines ### Not the ice maker in your freezer A Viking ice machine is its own appliance: undercounter or freestanding, plumbed in, drained, and available panel-ready to disappear into an island. It sits in the same 15 to 24 inch openings as the undercounter refrigerators and wine cellars, which is why three quite different machines end up looking like a matching set. ### What actually goes wrong - **Drainage.** The commonest call and the most under-suspected. Every machine drains; some need a pump. - **Water supply and filtration.** A slow fill reads exactly like slow production. - **Scale.** Hard water coats the evaporator and cuts output steadily rather than suddenly. - **The harvest cycle.** Ice that fuses into a sheet, or a machine that will not release what it has made. - **The bin thermostat or sensor.** A machine that stops with an empty bin, or fills until it jams. ### Maintenance is most of the answer The maker publishes a maintenance manual for these and it is worth following. An ice machine is the appliance in the kitchen most improved by being cleaned and most damaged by not being — and in this water, on a shorter schedule than the manual assumes. ### What to have ready Clear ice or nugget, whether it has a drain pump, and whether the problem is quantity, quality or water on the floor. This article is based on: - Official manufacturer documentation - Internal repair procedures - Technician repair history - Company quality standards Before you book ## Questions about viking ice machines Yes — every one of them, and this is the fact behind most ice machine calls. The bin melts old ice away continuously so that what you scoop is fresh, and that meltwater has to go somewhere. Where there is no floor drain the machine needs a drain pump, which is available as an accessory and built into some models. A machine that is standing in its own water usually has a drain problem, not a cooling one. Start with what goes in and what comes out: the water supply and filter, then the drain. In South Florida, scale is the third suspect and a serious one — the same hard water that ruins a steam oven coats an evaporator and slows it down for months before anyone notices. A machine that has never been cleaned is usually not broken. Clear ice is made in cubes of about an inch and a quarter, up to 65 pounds a day; nugget is the soft, chewable restaurant ice, up to 80 pounds a day. They are different mechanisms inside, so tell us which you have — it is the first thing that changes the diagnosis. About 26 pounds in the bin, on any of them. It is a smaller number than people expect, because these machines are built to make ice continuously rather than to store it. A bin that never fills is not necessarily failing; a bin that never fills and has always been like that is a machine sized to a party it is not having. Where we do it ## Across Miami-Dade, Broward, and Palm Beach Same terms everywhere we go: an on-site diagnostic first, the price agreed in writing, and the exact figure confirmed once we have seen the unit. ### [ Miami-Dade ](https://vikingmiami.support/service-area/miami-dade/) - [Aventura](https://vikingmiami.support/service-area/miami-dade/aventura/) - [Bal Harbour](https://vikingmiami.support/service-area/miami-dade/bal-harbour/) - [Bay Harbor Islands](https://vikingmiami.support/service-area/miami-dade/bay-harbor-islands/) - [Biscayne Park](https://vikingmiami.support/service-area/miami-dade/biscayne-park/) - [Coral Gables](https://vikingmiami.support/service-area/miami-dade/coral-gables/) - [Doral](https://vikingmiami.support/service-area/miami-dade/doral/) - [ 15 more places ](https://vikingmiami.support/service-area/miami-dade/) ### [ Broward ](https://vikingmiami.support/service-area/broward/) - [Cooper City](https://vikingmiami.support/service-area/broward/cooper-city/) - [Coral Springs](https://vikingmiami.support/service-area/broward/coral-springs/) - [Fort Lauderdale](https://vikingmiami.support/service-area/broward/fort-lauderdale/) - [Hallandale Beach](https://vikingmiami.support/service-area/broward/hallandale-beach/) - [Hillsboro Beach](https://vikingmiami.support/service-area/broward/hillsboro-beach/) - [Hollywood](https://vikingmiami.support/service-area/broward/hollywood/) - [ 5 more places ](https://vikingmiami.support/service-area/broward/) ### [ Palm Beach ](https://vikingmiami.support/service-area/palm-beach/) - [Boca Raton](https://vikingmiami.support/service-area/palm-beach/boca-raton/) - [Delray Beach](https://vikingmiami.support/service-area/palm-beach/delray-beach/) - [Highland Beach](https://vikingmiami.support/service-area/palm-beach/highland-beach/) - [Jupiter](https://vikingmiami.support/service-area/palm-beach/jupiter/) - [Palm Beach Gardens](https://vikingmiami.support/service-area/palm-beach/palm-beach-gardens/) - [ 2 more places ](https://vikingmiami.support/service-area/palm-beach/) Neighborhoods people ask for by name - [Brickell](https://vikingmiami.support/service-area/miami-dade/miami/brickell/) - [Coconut Grove](https://vikingmiami.support/service-area/miami-dade/miami/coconut-grove/) - [Cocoplum](https://vikingmiami.support/service-area/miami-dade/coral-gables/cocoplum/) - [Design District](https://vikingmiami.support/service-area/miami-dade/miami/design-district/) - [Gables Estates](https://vikingmiami.support/service-area/miami-dade/coral-gables/gables-estates/) - [Old Cutler](https://vikingmiami.support/service-area/miami-dade/old-cutler/) - [South of Fifth (SoFi)](https://vikingmiami.support/service-area/miami-dade/miami-beach/south-of-fifth/) - [Star Island](https://vikingmiami.support/service-area/miami-dade/miami-beach/star-island/) - [Coral Ridge](https://vikingmiami.support/service-area/broward/fort-lauderdale/coral-ridge/) - [Harbor Beach](https://vikingmiami.support/service-area/broward/fort-lauderdale/harbor-beach/) - [Harbor Islands](https://vikingmiami.support/service-area/broward/hollywood/harbor-islands/) - [Las Olas](https://vikingmiami.support/service-area/broward/fort-lauderdale/las-olas/) - [Rio Vista](https://vikingmiami.support/service-area/broward/fort-lauderdale/rio-vista/) - [Seven Isles](https://vikingmiami.support/service-area/broward/fort-lauderdale/seven-isles/) - [The Landings](https://vikingmiami.support/service-area/broward/fort-lauderdale/the-landings/) - [Admirals Cove](https://vikingmiami.support/service-area/palm-beach/jupiter/admirals-cove/) - [BallenIsles](https://vikingmiami.support/service-area/palm-beach/palm-beach-gardens/ballenisles/) - [Mirasol](https://vikingmiami.support/service-area/palm-beach/palm-beach-gardens/mirasol/) - [Royal Palm Yacht & Country Club](https://vikingmiami.support/service-area/palm-beach/boca-raton/royal-palm-yacht-and-country-club/) ## Tell us the model number and what it is doing. --- **[Read full article: Ice machines](https://vikingmiami.support/appliances/ice-machine/)**